Surf Life Saving Grievance Procedure Policy

This procedure explains what to do if you have a grievance about anything to do with Surf Life Saving. A grievance means any type of problem, concern or complaint about your involvement or the environment you are involved in.

For example, you could have a grievance about:

• Development and training availability;
• How an issues has been handled
• The club environment;
• Safety in the workplace;
• The treatment by an official or officer
• Discrimination; or
• Harassment.

SLSA recognises you can’t do a good job or be fully productive, if you feel other members or officers or anyone else at the organisation is treating you unfairly, discriminating against you or harassing you.

KEY PRINCIPALS

Confidential – only the people directly involved in the grievance or sorting it out, can have access to information. See the section headed “Record Keeping” for more information about where and how records will be kept.

Impartial (fair) – all sides get a chance to tell their side of the story. No‐one makes any assumptions or takes any action until all relevant information has been collected and considered. All sides have access to support or representation if they want or need it.

Free of unfair repercussions or victimisation – management and officers takes all necessary steps to make sure people involved in a grievance are not victimised for coming forward with a grievance or helping sort it out. If anyone victimises anyone else for making a grievance, they may be disciplined. However, if you use this grievance procedure to make up a grievance against someone that is not true, you too can be disciplined.

Sorted out at the local level, if possible – we aim to sort out all grievances at the local level, if possible, with the minimum of fuss. In many cases, grievances can be sorted out by agreement between the people involved with no need for further action to be taken.

Sensitively – the people who help sort out grievances have been specially trained to treat all grievances seriously and sensitively.

Timely – we aim to deal with all grievances as quickly as possible. There are time limits for different stages. We aim to sort out grievances within four weeks if at all possible. Most grievances can be sorted out even faster than that.

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